Facilities Support Associate

Behind every well-run travel center is a team that keeps daily operations organized, responsive, and ready for whatever the day brings. As a Facilities Support Associate with Pilot Company, you'll provide essential support that helps maintain a clean, functional, and welcoming location in East Cocalico, PA. This role combines facility upkeep, operational support, and teamwork to ensure employees have what they need while customers enjoy a positive experience from the moment they arrive.

Rather than specializing in one area, you'll contribute wherever support is needed most. You may begin your shift inspecting common areas, assist with organizing maintenance supplies during the afternoon, and help address facility concerns before the evening rush. Every day presents different priorities, making this an excellent opportunity for someone who enjoys variety, stays organized, and takes initiative without waiting to be asked.

How You'll Contribute

• Support daily facility operations by assisting with general building upkeep.
• Help maintain clean, organized, and safe customer and employee areas.
• Perform routine inspections to identify maintenance or safety concerns.
• Restock operational and cleaning supplies throughout the facility.
• Assist with setting up, organizing, and maintaining storage areas.
• Help move equipment, fixtures, and supplies as operational needs change.
• Respond to facility requests from store leadership and team members.
• Assist with minor maintenance projects and report repairs requiring specialized attention.
• Help maintain exterior areas including sidewalks, entrances, parking areas, and fuel islands.
• Follow established safety procedures while using equipment and cleaning materials.

Why This Position Matters

Customers may never notice many of the responsibilities handled by a Facilities Support Associate, but they certainly notice the results. A clean entrance, organized work areas, stocked supplies, and well-maintained common spaces all contribute to a better visit. Your work helps store employees focus on serving customers while ensuring the travel center continues operating efficiently throughout the day.

Pilot Company locations throughout PA depend on team members who recognize what needs attention before it becomes a problem. Being observant, dependable, and willing to assist in different areas makes a meaningful difference to both coworkers and guests.

What Makes You a Strong Candidate

• Enjoy working in an active, hands-on environment.
• Able to organize tasks and manage changing priorities.
• Dependable with strong attendance and punctuality.
• Comfortable working independently while supporting a collaborative team.
• Good communication and problem-solving skills.
• Positive attitude with a willingness to assist wherever needed.
• Committed to maintaining a clean and safe workplace.

Experience That Can Be Helpful

• Previous experience in facilities support, retail operations, warehouse work, maintenance, hospitality, or general labor.
• Basic knowledge of hand tools and workplace safety practices.
• Experience organizing inventory or operational supplies.
• Customer service experience is considered an asset.

What to Expect During Your Shift

This position involves regular movement throughout the property. You'll transition between customer areas, employee workspaces, storage rooms, and exterior sections of the travel center depending on daily priorities. Some responsibilities are planned, while others arise unexpectedly, making flexibility one of the most valuable qualities for success.

Working at Pilot Company in East Cocalico means supporting a location that serves travelers around the clock. Every completed task contributes to smoother operations and a better experience for everyone who visits.

Physical Requirements

• Stand and walk for extended periods during scheduled shifts.
• Frequently bend, reach, squat, and climb when performing assigned responsibilities.
• Lift, carry, push, or pull supplies and equipment weighing up to 50 pounds.
• Work indoors and outdoors as operational needs require.
• Safely use basic maintenance equipment and cleaning tools.

Benefits

Eligible Pilot Company employees may enjoy competitive pay, health insurance options, paid time off, retirement savings plans, employee discounts, ongoing training, and opportunities to grow within the organization. Available benefits may vary by employment status and location.

Frequently Asked Questions

What is the difference between a Facilities Support Associate and a maintenance technician?

This role supports a wide range of daily facility operations rather than focusing primarily on technical repairs. You'll assist with organization, inspections, cleanliness, supply management, and basic maintenance tasks.

Will every workday be the same?

No. Daily responsibilities change based on business needs, customer traffic, weather conditions, and operational priorities at the travel center.

Is this a good position for someone with retail experience?

Yes. Retail, hospitality, warehouse, custodial, and general labor experience all provide transferable skills that can be valuable in this role.

Will I work with other departments?

Absolutely. Facilities Support Associates regularly assist store leadership and collaborate with other team members to help keep operations running efficiently.

Do I need maintenance certifications?

No formal certifications are typically required. Basic maintenance knowledge and a willingness to learn are often sufficient for success.

Are schedules flexible?

Depending on the location in East Cocalico, schedules may include full-time, part-time, evening, overnight, weekend, or holiday shifts.

What type of person enjoys this role the most?

People who like staying busy, solving everyday problems, helping others, and seeing the direct results of their work often find this position both rewarding and engaging.